SHIPPING & DELIVERY
Clear information about processing, estimated delivery times, international shipping and order updates.
VIEW SHIPPING OPTIONS ↓HOW DELIVERY WORKS
Once your order is placed, our team begins preparing it for dispatch.
Orders generally require approximately 2–3 working days to process before dispatch.
Most deliveries are estimated to arrive within 7–21 working days. Orders near Christchurch may arrive sooner.
Delivery timeframes are estimates only. Courier network conditions, rural delivery, customs processing where applicable, weather, or other circumstances outside our control can occasionally cause delays.
SHIPPING OPTIONS
Choose your destination below to see the current estimated delivery timeframe and available services.
| Shipper | Estimated Time |
|---|---|
| NZ PostStandard delivery | 7–21 working days |
| Courier ITStandard delivery | 7–21 working days |
Certain rural deliveries may take a little longer. Please allow up to 21 working days.
| Shipper | Estimated Time | Shipping Value |
|---|---|---|
| Australia Post or Courier IT Standard delivery | 7–21 working days | $14.99 NZD Contact us for rural areas |
Please contact us for more information regarding shipping to rural areas.
| Shipping Service | Estimated Time |
|---|---|
| Worldwide ShippingAvailable destinations | Approximately 7–21 working days |
Shipping times vary by destination. Customs processing and local delivery conditions can add additional time and are outside our control.
TRACKING & UPDATES
Please do not request tracking information within the first three weeks after your order. Our order updates are handled manually.
If your order has not arrived within 21 working days, email us with your order number and we can provide a tracking update if available.
We do not provide tracking numbers as a standard practice. This helps our small team focus on processing and dispatching orders.
NEED HELP?
For order issues, email us with your order number and a clear description of the issue. For urgent questions or faulty items, please include clear pictures and a short video where relevant.
MORE INFORMATION