Due to a high volume of scam calls, we are unable to respond to phone calls or voice messages. For the fastest assistance, please contact us by email.
For an order enquiry, include your order number and a clear description of the issue. If an item arrives faulty or damaged, please also provide clear photos and a short video.
Orders are generally processed within 2–3 working days, excluding weekends and public holidays.
During processing, your order is checked, prepared, and securely packaged before dispatch.
Processing may take slightly longer during public holidays, promotional periods, or unusually busy periods.
Once dispatched, standard delivery is generally estimated at 7–21 working days.
Delivery time is calculated from the date of dispatch, not from the date the order was placed.
Rural locations, local courier networks, customs, weather conditions, and other circumstances outside our control may occasionally result in delays.
Shipping charges displayed at checkout apply to your order.
If an additional shipping charge is required because of destination, parcel size, weight, or another delivery requirement, we will contact you for approval before proceeding.
Please check your shipping address carefully before completing your purchase. Address changes cannot be guaranteed once processing or dispatch has begun.
Please allow the full estimated delivery period of up to 21 working days after dispatch before contacting us regarding parcel progress or non-delivery.
Orders within this timeframe are still considered to be within the normal estimated delivery period.
If your order has not arrived after 21 working days from dispatch, email us with your order number and our team will review the delivery status.
As a small family-owned business, limiting early tracking enquiries helps our team focus on preparing orders and assisting customers whose deliveries genuinely require investigation.
SOLE PARIS ships throughout New Zealand, Australia, and selected international destinations.
Shipper:
NZ Post or Courier IT
Estimated Delivery:
7–21 Working Days
Certain rural deliveries may require additional time, so please allow up to 21 working days.
If your order has not arrived within 21 working days, please contact us so we can assist with available tracking information.
Standard Shipping
Shipper:
Australia Post or Courier IT
Estimated Delivery:
7–21 Working Days
Shipping Value:
NZD $14.99
Express Shipping
Shipper:
DHL
Estimated Delivery:
Overnight
Shipping Value:
NZD $50.00
Note: Rural areas may require additional delivery time or different arrangements. Please contact us for further details.
If your standard order has not arrived within 21 working days, please contact us so we can assist with available tracking information.
By completing your order and payment with SOLE PARIS, you accept the applicable shipping and delivery conditions.
Estimated Delivery:
7–21 Working Days
International shipping times may vary depending on your destination and the fulfilment location used for your order.
Customs clearance, import inspections, local courier services, and other factors outside our control may extend delivery times.
Customers are responsible for any applicable customs duties, import taxes, or government charges in their destination country.
For further information regarding shipping, delivery timeframes, tracking, customs, or order conditions, please refer to our Terms & Conditions or contact our customer support team.
Delivery timeframes are estimates and should not be considered guaranteed arrival dates.
Once dispatched, delivery depends on the courier and relevant local delivery networks.
Customs processing, weather, rural delivery, incorrect address details, local courier operations, or circumstances outside our control may affect the final delivery date.
If you require your order by a specific date, please consider both the processing period and full estimated delivery timeframe before placing your order.
Please make sure you are comfortable with the estimated 2–3 working day processing period and 7–21 working day delivery timeframe before completing your purchase.
For additional information about shipping, delivery, and order conditions, please refer to our Terms & Conditions.