Business Name: SOLE PARIS / SOLE PARIS NZ / we / us / our
Website: www.soleparis.co.nz
These Terms & Conditions govern your access to and use of our website, including purchases made through www.soleparis.co.nz and all related pages, services, features, and content.
By accessing our website, creating an account, or placing an order, you agree to be bound by these Terms & Conditions and our Privacy Policy.
If you do not agree with these Terms, you must not use this website.
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These Terms & Conditions, together with our Privacy Policy, govern your access to and use of the SOLE PARIS website, including all related pages, content, products, and services made available through our website.
In these Terms, "SOLE PARIS", "we", "us", and "our" mean SOLE PARIS, and "you" and "your" mean the user, customer, or visitor to our website.
By accessing our website, registering an account, or placing an order with us, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
We reserve the right to update or amend these Terms at any time by publishing the revised version on our website. The Terms in effect at the time an order is placed will apply to that purchase.
SOLE PARIS operates in accordance with New Zealand law, including:
You may only purchase products from our website if you are legally capable of entering into binding contracts under New Zealand law.
You agree that all billing, shipping, payment, and other information supplied when placing an order is accurate, complete, and current.
If purchasing on behalf of another person or using another person's payment method, you confirm that you have authority to do so.
We reserve the right to refuse service, reject orders, or cancel transactions where we reasonably believe an order breaches these Terms, is fraudulent, or is otherwise unsuitable for fulfilment.
SOLE PARIS operates as a hybrid e-commerce business.
We do not manufacture every product sold through our website and do not physically inspect every item before dispatch.
We make reasonable efforts to ensure that product descriptions, images, specifications, ingredients, and pricing displayed on our website are accurate at the time of publication.
You acknowledge that:
Material differences, faults, damage, or quality issues will be assessed in accordance with these Terms and applicable New Zealand consumer law.
All orders are subject to stock availability and acceptance.
Products shown as available may be held directly by us, available through third-party suppliers, or available through fulfilment partners.
If an item becomes unavailable after ordering, we may:
Products placed in your shopping cart are not reserved until payment has been received and the order accepted.
An acknowledgement email does not necessarily mean an order has been accepted.
An order is accepted once it has been processed and dispatch confirmed, or acceptance is otherwise confirmed by us.
We may reject, suspend, or cancel an order before dispatch where:
All prices displayed are in New Zealand Dollars (NZD) unless otherwise stated.
Prices may change without notice. The price payable is generally the price displayed when the order is placed, except where an obvious pricing error occurs.
If a pricing error is identified, we may cancel and refund the order or contact you with the correct price.
Shipping and other applicable fees may be additional and shown at checkout.
Available payment methods may include Visa, Mastercard, Afterpay, and other methods displayed on our website.
By placing an order, you confirm:
Payments are processed through trusted third-party payment gateways. If payment authorisation fails, we may refuse or cancel the order.
Shipping costs, where applicable, are displayed at checkout.
Estimated delivery timeframes may vary because of:
Orders may arrive in multiple parcels, and some products may ship directly from suppliers.
Delivery timeframes are estimates only and are not guaranteed.
Tracking details may be provided where available but are not guaranteed for every order or supplier.
Tracking may take time to update after dispatch and may only become available once a parcel has progressed through part of the delivery network.
Failure to provide tracking information does not automatically mean an order has not been shipped.
Change-of-mind return or exchange requests must be made within 5 days of delivery.
Any approved change-of-mind return must generally meet the following conditions:
Clearance, sale, personalised, hygiene-sensitive, opened cosmetic or skincare products, and other non-returnable items may not be eligible.
Return shipping costs for change-of-mind returns are generally the customer's responsibility.
Exchanges are subject to stock availability and our approval.
Returned goods must be adequately packaged and may be refused where the item:
If you believe a product is faulty, damaged on arrival, materially incorrect, or not consistent with its core description, please contact us as soon as reasonably possible.
Please provide:
We may require inspection or return before confirming a remedy.
Possible remedies may include:
Nothing in these Terms excludes or limits your rights under the Consumer Guarantees Act 1993 where applicable.
Cosmetic and skincare products may vary slightly in colour, consistency, fragrance, packaging, or appearance between batches.
Customers should discontinue use and seek professional advice if irritation occurs.
Some products sold through our website are sourced from third-party suppliers or manufacturers.
Where appropriate, we may assist with communication or resolution with a supplier or manufacturer.
Nothing in these Terms is intended to exclude any non-excludable consumer rights available under New Zealand law.
Promotions, coupon codes, discounts, and special offers are subject to individual terms published at the time of the promotion.
Gift vouchers:
Website content, including text, graphics, logos, icons, product descriptions, designs, images, videos, website layout, software, and branding, is owned by or licensed to SOLE PARIS.
You must not reproduce, republish, distribute, modify, display, transmit, or exploit our content without prior written consent.
You agree not to:
We may suspend or terminate access where we reasonably believe these Terms have been breached.
Your use of our website is also governed by our Privacy Policy.
Personal information may be shared with trusted service providers, suppliers, payment processors, and logistics partners where necessary to process and deliver orders.
We do not intentionally disclose sensitive payment information to suppliers or fulfilment partners.
Our website may contain links to third-party websites or services.
We do not control or accept responsibility for their content, availability, products, services, or privacy practices.
Use of third-party websites is at your own risk.
To the fullest extent permitted by law, SOLE PARIS excludes liability for indirect, incidental, special, or consequential loss.
Where legally permitted, our total liability relating to a product or order is limited to the amount paid for that product or order.
Nothing in these Terms limits rights that cannot lawfully be excluded under applicable New Zealand law.
We are not liable for delay or failure caused by events outside our reasonable control, including:
We may suspend, restrict, or terminate access to our website or services where we reasonably believe you have breached these Terms, acted unlawfully, engaged in abusive conduct, or misused the website.
You may request closure of your account by contacting us.
These Terms & Conditions are governed by the laws of New Zealand.
Any dispute arising from these Terms, your use of the website, or a purchase made through the website is subject to the non-exclusive jurisdiction of New Zealand courts.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed to the extent necessary and the remaining provisions will continue in full force.
Any failure or delay by SOLE PARIS in exercising a right under these Terms does not constitute a waiver of that right.
If you have questions regarding these Terms & Conditions, returns, or your order, contact us at:
SOLE PARIS
Email: sales@soleparis.co.nz
Website: www.soleparis.co.nz
