Due to a high volume of scam calls, DoNothing NZ cannot respond to phone calls or voice messages. For assistance, please contact us online.
For an existing order, include your order number and a clear description of the issue. For urgent questions or faulty items, please include photos and a short video where relevant.
CONTACT DONOTHING NZ →ORDERING
Choose the product you would like to purchase and select Add to Cart. When you are ready, open your cart and follow the checkout steps to complete your order.
Orders generally require approximately 2–3 working days for processing before dispatch. There is no weekend dispatch, so processing continues on the next working day when a weekend intervenes.
If there is an issue with your order, contact us with your order number. For tracking enquiries, please allow the normal delivery timeframe before requesting an investigation.
DELIVERY
Standard freight is $9.99 NZD nationwide. See our Delivery page for further shipping information.
Orders generally require approximately 2–3 working days for processing before dispatch. After dispatch, delivery is estimated at approximately 7–21 working days.
Orders near Christchurch may arrive sooner. Delivery times are estimates and may vary due to rural delivery, customs, courier networks or other delays.
Please avoid tracking enquiries during the first three weeks after placing your order. If more than 21 working days have passed and your order has not arrived, contact us with your order number so our team can follow up.
Contact us through our Contact Us page and include your order number. Our team can then manually follow up on the order.
PAYMENTS
DoNothing NZ accepts Visa, Mastercard and Afterpay. See our Terms & Conditions for further payment information.
Prices on DoNothing NZ are shown in New Zealand dollars (NZD).
Please refer to the pricing information displayed on DoNothing NZ and our current Terms & Conditions for applicable GST information.
RETURNS & PRODUCT ISSUES
If your product meets our return or exchange criteria, please follow the process outlined in our Terms & Conditions.
Contact us with your order number and a clear description of the issue. Please include photos and a short video so our team can review the problem.
CONTACT & SUPPORT
Use our Contact Us page. If your enquiry relates to an existing order, include your order number and details of the issue.
We are a small team, so providing the relevant information in your first message helps us assist you more efficiently.
No. Due to a high volume of scam calls, we cannot respond to phone calls or voice messages. Please contact us online for assistance.
PRIVACY
Information provided when using DoNothing NZ is handled in accordance with our privacy terms. See our Privacy information and Terms & Conditions.
STILL NEED HELP?
If you could not find the answer you need, send the DoNothing NZ team a message and include your order number where relevant.