Frequently Asked Questions

Browse our collection, select the products you would like to purchase, add them to your cart, and follow the secure checkout process to complete your order.

New Zealand nationwide shipping starts from NZD $9.99. Shipping charges for Australia and other international destinations may vary.

Please refer to our Shipping & Delivery page for further information.

Return and refund eligibility depends on the circumstances of your order and the condition of the product.

Please refer to the returns section of our Terms & Conditions for full requirements and instructions.

We currently accept Visa, Mastercard, and Afterpay where available.

Additional payment methods may also be displayed during checkout.

Yes. Unless otherwise stated, prices displayed on our website are in New Zealand Dollars (NZD).

After dispatch, standard delivery is generally estimated at 7–21 working days, depending on your destination and local delivery network.

Delivery estimates are not guaranteed and may occasionally be affected by courier, customs, weather, rural delivery, or other circumstances outside our control.

Orders are generally processed within 2–3 working days, excluding weekends and public holidays.

Processing may take slightly longer during promotional periods, public holidays, or unusually busy periods.

Tracking information may be provided where available. Some tracking details can take time to update after dispatch.

Please allow the full estimated delivery timeframe before contacting us regarding non-delivery.

Please contact us with your order number, a clear description of the issue, clear photos, and a short video where applicable.

Providing this information with your first enquiry helps our team assess the issue more efficiently.

Return eligibility depends on the reason for the return and the condition of the item.

Opened, used, hygiene-sensitive, cosmetic, or skincare products may not be eligible for change-of-mind returns.

Please refer to our Terms & Conditions for complete return requirements.

We take your privacy seriously and use appropriate systems and service providers to help protect personal information supplied through our website.

Please refer to our Privacy Policy for further information.

The easiest way to contact us is through our Contact Us page or by email.

Email: sales@soleparis.co.nz

Please visit our Shipping & Delivery page for processing times, estimated delivery timeframes, tracking information, shipping destinations, and important delivery conditions.

Our Terms & Conditions provide detailed information regarding ordering, payments, stock availability, delivery, returns, product issues, privacy, and other conditions that apply when shopping with SOLE PARIS.